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be explorer. be art.

The Vienna City Card is your perfect companion for your stay in Vienna! Take advantage of the attractive benefits in museums and sightseeing, at theatres and concerts, when shopping and in restaurants.

Discover

well informed.
questions and answers.

to the guest information centre

Room

Are there accessible rooms?

Yes, on request and subject to availability in the ROCK category. Our artists at the reception are always available for enquiries!

Are extra beds available?

Extra beds are not available. Baby cots for children up to 2 years are available free of charge subject to availability. Children from 0-5 years in their parents’ bed are free of charge. For children aged 6 and over, we recommend booking a separate bed for the children and booking our triple room category for 3 people and family room for 4 people.

Are there baby cots?

For children up to 2 years, baby cots including baby bed linen are available free of charge on request and subject to availability.

Is there air conditioning / heating?

Depending on the season, we cool or heat the room. The intensity can be set individually on each device in the room.

Are there separate beds?

In the CLASSIC and JAZZ categories, the beds can be separated on request.

Are there shared rooms?

Triple and family rooms can be booked.

Are there particularly quiet rooms?

Our POP rooms are particularly popular for their location on the 4th floor and facing the courtyard. Each category can be requested to face the courtyard, subject to availability.

Is there a minibar in the room?

Minibars are available in every room to satisfy hunger and thirst. The consumption of the minibar drinks is read daily and charged at reception on departure. There are also vending machines and a 24-hour hotel bar.

Is there a kettle in the room?

You can borrow a kettle for your room free of charge from reception. Hot water is also available around the clock at the hotel bar and hot and cold drinks from the bar can be purchased around the clock.

Are there rooms with connecting doors?

Our family rooms offer space for four people and are available with separate or one large bedroom. On request and subject to availability, we are happy to make adjoining rooms possible.

Will the rooms be cleaned daily during my stay?

The room is cleaned daily from the 2nd day of your stay. If you do not want any service, “Do not Disturb” signs are available. Please note that the room can only be cleaned until 15:30.

General

Is the reception desk staffed around the clock?

Reception is staffed around the clock and the main entrance to the hotel is open 24 hours a day. Our artists are available around the clock for questions, requests and recommendations!

Are car parking spaces available?

The APCOA public car park is connected to the hotel and offers the possibility to park your car for € 18.00 per 24 hours. A reservation is not necessary, just take a ticket when you enter the car park and keep it, you can park wherever there is space. The lifts to the hotel lobby are on the blue level near D4.

What are the check-in and check-out times?

Your room will be ready for you from 15:00 on the day of arrival. We are happy to arrange an earlier check-in free of charge, subject to availability. If your room is not yet ready, it is always possible to leave your luggage with us free of charge and check in later.

On the day of departure we ask you to vacate your room by 11:00. It is possible to store your luggage with us and to leave your car in the garage for longer.

Is there WLAN?

You can use our free Wi-Fi throughout the hotel and in your room.

When is breakfast?

Our Tunes&Breakfast serves an extensive buffet on weekdays from 7:00 to 10:30, on weekends and public holidays until 11:00. It is also possible to book breakfast on the same day. Coffee, tea and soft drinks are available around the clock at our lobby bar.

Is there a restaurant for lunch and dinner?

Our receptionists are happy to recommend our favourite restaurants within walking distance and throughout Vienna.

Are there smoking areas in the hotel?

All indoor areas of the hotel are non-smoking. Smoking is permitted in the open-air courtyard of the lobby and the outdoor areas of the terrace rooms.

Are dogs allowed in the hotel?

You are welcome to bring your four-legged friend with you – for an extra charge of € 20 per pet per stay.

to the dog benefits
What are the cancellation conditions?

Direct bookings via telephone, e-mail and website can be cancelled free of charge up to 15:00 1 day before arrival.

More detailed cancellation conditions can be found in General Terms and Conditions.